Privacy Policy
Last updated: 02-26-2026
Hollett’s At Sea (“we,” “us,” or “our”) operates the website https://hollettsatsea.com/ (the “Site”) and an iPhone app (the “App”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1) What We Collect
A) Information you provide
- Newsletter / free packing list / downloads: When you sign up, we may collect your name and email address.
- Travel planning / booking forms: When you request travel help or a quote, we may collect details you submit such as your name, email, phone number, travel preferences, dates, destinations, number of travelers, and other information needed to plan travel.
- Contact messages: If you contact us, we collect the information you provide in your message and any replies.
- Comments (if enabled): If you leave comments, we may collect the information shown in the comment form and your IP address (to help detect spam).
B) E-commerce (WooCommerce) information
If you purchase products through our Site (for example, merchandise), we may collect:
- Order details: Items purchased, order totals, discounts, taxes, and order history.
- Customer details: Billing name, shipping name, address, email, phone number.
- Payment information: We do not store full payment card numbers. Payment processing is handled by your chosen payment method/provider, and we receive confirmation details such as payment status and transaction identifiers.
C) Information collected automatically (Site)
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, and approximate location derived from IP address.
- Cookies and similar technologies: We and our partners may use cookies, pixels, and similar technologies to operate the Site, remember preferences, measure traffic, and support marketing/affiliate tracking.
D) Information collected automatically (App)
- Push notification token (Device ID): If you allow notifications, the App collects a device push token (a device identifier used only to deliver notifications). This token is used for app functionality (sending notifications about new posts/videos) and is not used for advertising tracking.
- In-app web content: The App opens certain Site pages inside the App (for example booking forms, blog posts, and downloads). Those pages may use the same cookies/analytics/affiliate tools described in this policy.
2) How We Use Your Information
- Provide and operate the Site and App.
- Deliver downloads, email updates, or requested content (such as a packing list).
- Respond to inquiries and provide travel planning and booking support.
- Process WooCommerce orders, payments, shipping, returns, and customer service.
- Send push notifications (only if you opt in) related to new content and updates.
- Improve the Site/App, troubleshoot issues, and maintain security.
- Comply with legal obligations and enforce our terms.
3) Cookies, Analytics, and Advertising
We use cookies and similar technologies to run the Site and understand how it’s used. Depending on your settings and the tools we use, cookies may be used for:
- Essential: Site functionality (security, login, shopping cart, checkout).
- Performance/Analytics: Understanding Site traffic and usage patterns.
- Marketing: Measuring marketing performance and affiliate referrals.
4) Push Notifications (App)
- Push notifications are optional. You can disable them anytime in iPhone Settings.
- We send notifications through Apple Push Notification service (APNs) using your device push token.
- We do not use push tokens for cross-app advertising tracking.
5) Sharing Your Information
We may share information with service providers who help us operate the Site, App, and our business. Examples include:
- Website hosting and infrastructure providers.
- Email delivery providers (for newsletters/download links) such as MailChimp.
- Payment processors (for WooCommerce checkout) such as your selected gateway (e.g., Stripe, PayPal, Square, etc.).
- Shipping and fulfillment services (if applicable) to deliver orders.
- Analytics providers (if enabled) to understand Site performance.
- Embedded content platforms (YouTube/TikTok) when content is displayed or played.
We do not sell your personal information.
We may also share information if required by law, to protect rights/safety, or to investigate fraud/security issues.
6) Travel Planning and Third Parties
If you request travel planning/booking assistance, we may share necessary details with travel suppliers or booking partners to obtain quotes, availability, or complete reservations (for example cruise lines, hotels, airlines, tour operators, or travel platforms). We share only the information reasonably needed for the requested service.
7) Embedded Content (YouTube, TikTok, and others)
Pages on our Site and within the App may include embedded content (for example YouTube videos or TikTok embeds). Embedded content may collect data as if you visited that third-party site directly. Those platforms’ privacy policies apply to their data handling.
8) Data Retention
We keep information only as long as needed for the purposes described in this policy, including:
- Maintaining business records and complying with legal requirements.
- Processing orders, refunds, and customer service.
- Keeping travel inquiry records for follow-up and support.
- Maintaining push notification tokens until you disable notifications or the token becomes invalid (at which point it may be removed).
9) Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10) Your Rights and Choices
- Email: You can unsubscribe from marketing emails at any time using the unsubscribe link.
- Cookies: Manage through our cookie banner (if available) and browser settings.
- Push notifications: Disable anytime in iPhone Settings.
- Access/Deletion: You may request access to or deletion of your personal information, subject to legal and operational requirements.
To make a request, contact us using the information below.
11) Children’s Privacy
Our Site and App are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take reasonable steps to delete it.
12) International Visitors
If you access the Site/App from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
13) Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.
